Shipping Policy
Last updated: Dec 2025
This Shipping Policy explains how physical products are delivered when you place an order with Diadem Publishers.
Digital Products
Digital products (including digital magazines, downloads, and resources) are delivered electronically and do not require shipping. Access details will be provided after purchase or via your subscription account where applicable.
Print-on-Demand Physical Products
Physical books and other printed items are produced using print-on-demand services. This means items are printed specifically for each order and shipped directly to the customer.
Processing Time
Print-on-demand orders typically require additional processing time before dispatch. Production times may vary depending on the product and location.
Delivery Times
Delivery times are estimates only and may vary based on:
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Destination
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Local postal services
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Customs processing (for international orders)
Diadem Publishers is not responsible for delays caused by postal services, customs, or events beyond our control.
Shipping Costs
Shipping costs are calculated at checkout and will vary depending on the delivery location and product ordered.
International Orders
International orders may be subject to customs duties, taxes, or fees imposed by the destination country. These charges are the responsibility of the customer.
Order Issues
If your physical order arrives damaged, misprinted, or incorrect, please contact us within 14 days of delivery with supporting details (such as photographs). We will work with our print-on-demand provider to resolve the issue.
Contact
If you have questions about shipping or your order, please contact:
hello@diadempublishers.com